Staying Safe During Unwanted Visits

You may have seen recent reports of harassment, filming, and unsubstantiated claims targeting child care providers here in California. It’s important to know that you have rights, and that your union, Child Care Providers United, is here to help you enforce those rights. You can contact us with questions or to report an incident at PRC@ccpuca.org or by phone at 888) 583-CCPU (2278). 

If you are visited or harassed by a stranger, remember that:

  • You are not alone
  • Harassment is not an investigation
  • You are doing essential work for children and families
  • Attempts by third parties to engage in “investigations” must follow lawful and regulated processes
  • When in doubt, prioritize safety

Click below to find additional resources you can use in the event of an unauthorized visit.

Is an unwanted visitor at your door or harassing you at your home?

Download, print, and hang this checklist near the inside of your door in case you are approached or harassed by an unwanted visitor. This guidance explains your rights, what legitimate investigations look like, and what to do if someone shows up at your program. When in doubt, contact Child Care Providers United (CCPU) at PRC@ccpuca.org or by phone at 888) 583-CCPU (2278).

There are legal protections that may apply to these situations, including:

  • The Ralph Civil Rights Act (Civil Code section 51.7) protects you from violence against you or your property because of your race, ethnicity, sexual orientation, gender identity, religion, and other protected characteristics.
  • California Penal Code section 647(i), which says: …every person who commits any of the following acts is guilty of disorderly conduct, a misdemeanor:. . . (i) Who, while loitering, prowling, or wandering upon the private property of another, at any time, peeks in the door or window of an inhabited building or structure, without visible or lawful business with the owner or occupant.
  • California Assembly Bill 1979 (Civil Code Section 1708.89) defines doxing as unlawfully sharing someone else’s personally identifiable information online or through electronic means for the purpose of intentionally causing the victim or their immediate family unwanted physical contact, injury, or harassment by a third party. If you have been a victim of doxing, you can consult with an attorney and consider filing a lawsuit. Damage awards to victims range from $1,500-$30,000 in compensation for physical harm, emotional distress, or property damage resulting from the incident. Courts may also order the offenders to stop any future doxing activities. Importantly, victims may use pseudonyms to protect their identities throughout the lawsuit.

Child care providers have rights, and we aren’t afraid to enforce them!

Download this sign to hang in our window so that any unwanted visitors who may turn up on your doorstep know that the law protects child care providers from people who are loitering or wandering on your property, or trying to peek in your door or windows.

Child care providers stand united in support of one another and against hate. 

Print and download this sign to show your solidarity with other providers–whether Black, brown, Asian, or white–and to stand against hate in our communities.

No one wants their child filmed by a stranger without our permission – whether that’s in a home child care, playground, or classroom. And nobody wants to be subjected to hateful, racist, or anti-immigrant attacks by agitators and political extremists. 

Unannounced visitor at your door?

Use this checklist to protect your rights

Your Most Important Right: Safety

Your first responsibility is always the safety of the children in your care and yourself.

Call 911 or local law enforcement immediately if 1) Someone is aggressive, threatening, or refusing to leave 2) Someone attempts to enter your home or program without permission 3) You feel unsafe 4) Children are placed at risk in any way. Harassment, intimidation, public confrontations, or filming children are not investigations. These situations should be treated as safety issues.

You may speak through a closed door, window, or intercom, ask who they are or why they are there, ask them to leave, decline questions, and decline to be recorded.

You do not have to open the door to members of the public, media, social media personalities, unknown individuals, or people claiming to “investigate” without proper authority. Only authorized agencies may request records and certain provider information is protected by law and not public.

Only government agencies with legal authority may conduct inspections or investigations.

You have the right to ask to see official photo ID, write down the person’s name and agency, contact DCYF to verify their identity, and refuse to engage if identity cannot be verified. Members of the public, community groups, or journalists do not conduct investigations. Fraud concerns are investigated formally by government entities, not public confrontations.

If someone shows up and is not authorized, you may tell them to leave.

You may end the conversation at any time, and you may contact law enforcement if they refuse. You do not need to explain yourself.

If it is safe to do so, you should document and report harassment or incidents of hate.

1) Record video or audio
2) Take photos
3) Write down details such as date and time, names given, physical descriptions, badge numbers, and vehicles/license plates.

Documentation may be helpful if harassment, threats, or false claims occur. If you experience harassment, threats, or targeting based on race, ethnicity, religion, language, or national origin, you can report it at calcivilrights.ca.gov/complaintprocess or (800) 884-1684.

Access your portal

Step 1

Go to portal site.

STEP 2

Click “Create Account.”

step 3

Complete the following fields, using the information provided in the benefits letter you received.

  • User Type: Member
  • Email: Enter your email address and confirm your email
  • First and Last Name: Enter your first and last name
  • SSN/SIN: Enter the last 4 digits of the Retirement Identification Number you received from your benefits letter. Do not enter the last 4 digits of your Social Security number.
  • Date of Birth: Enter your actual date of birth. If this doesn’t work, then enter the temporary date of birth from your benefits letter.
  • Zip Code/Postal Code: Enter the zip code exactly as written on your benefits letter
step 4

Click “Next” and the following screen displays

Enter the password, and three Security Questions and answers, and select the Terms of Use and Privacy Policy checkbox.

step 5

Click Finish, the account is created, and you are returned to the initial screen (see following screen example)

You will also receive an access code which will be sent to the email that you entered when you created your account. Note: Each time you log in from a new computer/device, you must enter a new access code.

step 6

From the initial screen, enter the email address you used to set up your account and password, and click Login

step 7

Enter the access code you received in your email to access the Dashboard screen

If you have any questions, or would like assistance registering your portal, call our CCPU Provider Resource Center at (888) 583-CCPU (2278) or PRC@ccpuca.org.

Info Sessions Recordings:

July 9 CCPU Retirement Fund Info Session

July 18 CCPU Retirement Fund Info Session

Frequently Asked Questions

Find answers to common questions in the FAQ section below.

Are the benefits from the Retirement Plan taxable income to me?

The State contributions to your Retirement Plan account are not taxable to you until you receive a distribution. There may be distributions options to defer those taxes.

When can I sign up for the Retirement Fund and where can I learn more?

Eligible providers are automatically enrolled in the retirement fund. However, the administrator, Zenith American Solutions, will ask eligible providers to update necessary information. It is important to provide this information so that your records are accurate, and to avoid delays accessing your account.



If you believe you are eligible, but have not received this mail, you may contact the CCPU Provider Resource Center for assistance at (888) 583-CCPU (2278) or PRC@ccpuca.org.

Have more questions?

If you have additional questions, you can call the CCPU Provider Resource Center at 888-583-CCPU (2278) from 9am to 5pm Monday-Friday or email at PRC@ccpuca.org.

WHAT – What benefits does the Retirement Fund expect to offer providers?

Expand the Retirement Fund Benefits Table to see benefits.

 Plan Rules
Eligible participants*

You are eligible to participate in the Retirement Plan for a 2024 contribution if you are:

  • A licensed child care provider
  • Who has been paid 6 or more months of child subsidy in the 2023 calendar year (can be non-consecutive months).
Eligibility for benefit credit for contributions in 2024*You will earn your full service credits for 2023 if you were paid for ten or more months of child subsidy in 2023. If you were paid for 6 or more months of child subsidy, you will receive 60% of your service credits, 70% for 7 months, 80% for 8 months and 90% for 9 months. You will not earn any service credit if you were paid for less than 6 months.
ContributionsThe only contributions to the Retirement Plan will be paid from funding won through the CCPU collective bargaining agreement. The Plan does not accept contributions from you.
Amount of annual employer contributions for 2024 service allocable to participants in 2025*You will earn one full service credit for the State contribution on your behalf in 2025 if you were paid for ten or more months of child subsidy in 2024. If you were paid for 6 to 9 months in 2024, you will receive a pro-rated service credit. You will not earn any service credit if you were paid for less than 6 months in 2024.
VestingYou are “vested” in any contribution correctly made to your account. You do not need to work a minimum number of years before 2024 to be entitled to a benefit.
Distribution events

You can elect to receive your account when:

  • You stop all work as a licensed provider paid for state subsidized child care for 9 consecutive months at any age (“terminate from service”);
  • You stop all work as a licensed provider paid for state subsidized child care for 3 consecutive months at age 60 or older (“retirement”); or
  • You attain age 73, which is the age you are required to start receiving payments, unless you are still working.
Forms of distributions

If you are age 60 or older and stop all work as a licensed provider for 3 consecutive months and elect to retire, you can choose to receive your account balance as:

  • One lump-sum payment
  • Approximately equal monthly payments for 5 years
  • Approximately equal monthly payments for 10 years

If you are younger than age 60 and stop all work as a licensed provider for 9 consecutive months, you can only elect to receive your account as one lump-sum payment.

Death benefitsSince your account is 100% vested, you can designate a beneficiary (or multiple beneficiaries) to receive your account balance if you die before you receive it.
InvestmentsThe Board of Trustees will manage how the Retirement Plan is invested on your behalf, with the assistance of investment professionals.

*Special rules apply to providers where more than one provider is on the payment record.

who

Who is eligible for the Retirement Fund benefits?

State contributions to the Retirement Plan are tied to the child care subsidy program. To be eligible for retirement benefits in 2024, you must be a licensed provider who has have been paid for work with a subsidized child in at least 6 months in 2023-these months do not need to be consecutive. License exempt providers are not eligible; however, if you become licensed in a year, your work in that year may count for eligibility.

when

When will the benefits be available?

Contributions to the Retirement Plan are tied to the child care subsidy program. To be eligible for retirement benefits in 2024, you must be a licensed provider who has have been paid for work with a subsidized child in at least 6 months in 2023-these months do not need to be consecutive. License exempt providers are not eligible; however, if you become licensed in a year, your work in that year may count for eligibility.

how

How can I get help enrolling?

If you are eligible, the Plan will automatically enroll you based on data received by the State of California. You should immediately update your information with the Plan so it has has all of your current information and you receive credit for your years of licensed work.