Careers
Join the movement for California's Family Child Care Providers
Be part of a team that empowers family child care providers, strengthens families, and enriches children’s lives across California. At Child Care Providers United (CCPU), we’ve won better pay, healthcare, and retirement for 40,000+ providers. Together, we’re building a future where quality child care is accessible for all.
Explore career opportunities and help shape the future of child care. Join us and make a lasting impact today!
You support our children. We support you. Join the fight for power to providers.
Director of Organizing and Representation
Director of Organizing and Representation
Job Type: Full-time
Location: California (Multiple locations including remote)
Who We Are
Child Care Providers United (CCPU) brings together tens of thousands of child care providers across California who fought for twenty years to win bargaining rights to improve the child care profession and ensure every child has access to quality early learning. Through collective bargaining, providers in California have won significant pay increases as well as health, retirements and training benefits and other gains to improve the child care profession. In CCPU, the growing population of more than 60,000 child care providers throughout the state seek to secure what they need to stay in the field long-term as well as attract new providers to the industry to serve California’s families. Our vision is to improve how child care works, challenging its racist, sexist, and classist roots, as we win quality, affordable and accessible child care for all families in California, while supporting the essential workforce delivering this foundational service.
The Opportunity
As a key strategic leader within CCPU, the Director of Organizing and Representation works hand-in-hand with the Executive Director to drive the union’s vision, strategy, and daily operations. Acting as a force multiplier, this role ensures seamless execution of organizational priorities, including collective bargaining and member representation, member growth and leadership development, political advocacy, and coalition building. The Director serves as a critical liaison, amplifying CCPU’s impact in local, state, and national arenas while fostering alignment across teams, partners, and initiatives. With a deep commitment to worker power and movement-building, this leader will be at the forefront of shaping the future of power building for child care providers and families.
As the Director of Organizing and Representation you will:
Union Leadership
- Participate and help lead strategic discussions to ensure that all key stakeholders have a thorough understanding of the goals and progress of all organizing, bargaining and legislative campaigns
- Support relationship management with three local unions, members, staff and elected leadership
- Serve as a liaison with external stakeholders and state agency staff and leadership, legislative staff and leaders, and child care program administrators
Field Coordination
- Coordinate and lead with local union staff and member leadership on field campaigns and representation
- Add capacity, leadership, and coordination on organizational growth
Communications
- Manage and coordinate communications for child care campaign, including the development of a unified communications strategy and messaging in support of organizing, representation, bargaining and other priorities
- Direct contact for local union communicators and consultants to execute all elements of external and internal communications
- Oversee the use of digital and traditional communications tactics to support the efforts of providers to build their union
- Enhance the union’s identity and build its reputation among providers, parents, and community members
Internal Functions
- Train and mentor staff and member leaders on contract enforcement, member representation and organizing
- Work with administrative staff to coordinate logistics and provide other support as needed related to bargaining, field and other CCPU work
What You’ll Bring:
- A commitment to advancing the voice and improving conditions of California’s family child care providers.
- 7+ years of leadership in nonprofit, union, government, community organizing organizations; 5+ years of union leadership experience in positions of increasing responsibility, including managing staff and budgets.
- Strong understanding of union organizing, collective bargaining, and the value of workers organizing together.
- Excellent at building collaboration across multiple teams to set goals and move towards desired outcomes in alignment with organizational priorities, without formal authority,
- Strong ability to collaborate and build relationships with both internal and external stakeholders including CCPU and local union leaders, staff, providers, and vendors.
- Demonstrated commitment to organizational equity and inclusion. Experience leading services with a diverse (cultural, racial, ethnic, class, linguistic) customer base
- Leading strategy and overseeing implementation of both external and internal communications (Strongly Preferred)
- Bachelor’s degree from an accredited four-year college or university or commensurate experience (Strongly Preferred)
To Apply
Please submit a resume and letter of interest, sharing more about your union experience, and working with traditionally underrepresented groups, highlighting instances where you successfully developed outreach and engagement programs for those groups.
Related union experience is required for this role, candidates without will not be considered.
Application materials should be sent to jobs@ccpuca.org with Director of Organizing and Representation in the subject line.
Compensation
CPPU offers competitive wages and industry leading health, vision, dental, and retirement benefits. Salary range of $120k-140k, commensurate with experience.
CCPU is an Equal Opportunity Employer. Our team members are also responsible for conduct consistent with our EEO standards and are expected to demonstrate respect for all coworkers and participants. We also recognize the desirability of increasing employment opportunities for people of color, women, LGBTQIA+, people that are bilingual or multilingual, and people with disabilities.
Provider Resource Specialist
Provider Resource Specialist
Job Type: Full-time
The Opportunity
The CCPU Provider Resource Center (PRC) is hiring multiple Provider Resource Specialists. The PRC team builds a stronger union by serving and supporting childcare providers through phone, text, and other technologies. Provider Resource Specialist provides excellent member services, including:
- Educating providers and offering high-quality guidance and support on CCPU Benefits
- Supporting access to and enrollment for training, retirement, and health care benefits.
- Promoting the importance of the union experience and encouraging enrollment
Provider Resource Specialists play an important role in building relationships with and supporting providers. As such, each Provider Resource Specialist also works closely with the Provider Resource Center Director, union staff, and leaders to communicate with members about union programs and current issues.
This is a remote work opportunity, with regular on-site gatherings for professional development, employee training, benefits orientations and other in-person events. Ongoing work will be primarily remote with certain on-site days required per quarter (such as quarterly team meetings, benefits orientations and member events). This position is in the bargaining unit represented by ILWU Local 5.
Position Responsibilities
- Managing and answering inbound calls and/or placing outbound calls using computer-based
phone systems. - Interacting with callers in English and/or Spanish, Arabic, Mandarin or Cantonese
- Following a call flow script to gather information on callers and answer questions appropriately.
- Answering questions about child care work and benefits including:
- Clarifying aspects of CCPU participation, including membership status/dues.
- Supporting enrollment for training, retirement and health benefits.
- Making appropriate referrals to partner organizations.
- Using databases and other computer systems to document calls and other member interactions.
- Making outbound calls to child care providers in support of the mission of CCPU.
- Processing documentation requests via email and other methods.
- Participating in virtual and on-site activities as needed.
- Qualified individuals may be asked to translate written materials or spoken interpretation during virtual or on-site meetings.
- Other duties as assigned.
- The work above is conducted with a computer and headset.
Schedule
This position follows a regular full-time schedule. The Provider Resource Center hours are currently 8:30 AM to 5:00 PM and may change somewhat over time. Occasional evening or weekend shifts may be required to best serve child care providers.
Qualifications
- Ability to work in a fast-paced, call center environment.
- Strong customer service and communication skills and techniques.
- Minimum of combined 2 years of experience in elements of human services, counseling, case management, or direct customer service.
- Training or certification in conflict management, motivational interviewing, trauma-informed care and/or social emotional learning is beneficial.
- Computer/technical skills, including average to above-average technical competency and ability to learn new software (e.g., call center software, Salesforce CRM, data and case note management).
- Highly proficient verbal and written communication.
- Stable work history, with a record of staying in previous positions for one year or more.
- Commitment to the social justice mission and goals of CCPU.
- Bilingual English and Spanish, Cantonese, Arabic, Armenian, or other language is a plus but not required.
Salary and Benefits
Salary: $72,000-$76,000, commensurate with experience. Excellent benefits including family medical, dental, vision, and retirement.
Application Process
To apply: Email resume and cover letter to PRCstaffing@ccpuca.org, making sure to include “Provider Resource Specialist” in the subject line. After an initial phone screening, applicants may be asked to complete a phone/written test before being invited to a full interview for the position.
Positions are open until filled; however, the posting/acceptance of applications may close at any time.
We are committed to hiring staff who reflect our membership and model the unity and equity that we seek to build. Women, LGBTQIA+, people of color, people with disabilities and immigrants strongly encouraged to apply. Though a remote work opportunity, employees must live in California.
